Additionally, I was not notified personally. After waiting more than 2 weeks, I inquired about the status and was given the above response.
The answer was, as relayed to me,if she doesn't like who she saw, then she should go elsewhere. When I questioned that response I was told, "Well, that is the answer, I am not going to argue with the owner."
Very friendly and personal staff who are willing to help and learn your face. Great place!
My son has been seeing Dr. Matthews (male) every month for 3+ years now. He is kind, patient, and attentive. We have had to wait at times, but I understand that is the nature of the beast in medicine. In this time, we've run into an issue or two and they easily have fixed it in a timely manner. Their billing is handled by another company and that does create issues where you have to contact only that company not the reception. They know us by name and that is always nice to have.
I have been seeing dr Mathews for 6 years now and Tina. Super great practice. The office staff is amazing. I don't understand why I see so many bad reviews. Good job pinnacle
Stay away from this place!!! Listen to the negative reviews. Their receptionist is very unprofessional and rude. She was chewing gum and had a very bad attitude. She was very disinterested in my concerns, which is not what you want when you are trying to seek services for mental health. I was not told about policies or procedures about being charged a fee for a no show over the phone nor did I sign any papers at all. Being billed a fee for a no show is ridiculous especially without even a confirmation call about my appointment. This place should not be in business!!! STAY FAR FAR AWAY FROM HERE!
Shameful behavior and shocking.
The well being and comfort of their patients is not their priorities. After seeing a therapist that was selected at random, I notified the receptionist that I didn't have a connection with or feel comfortable with the person I met with. The process is to put in a request for a new therapist.
Pinnacle Behavioral Health Institute is a US Health facility based in Evesham Township, New Jersey. Pinnacle Behavioral Health Institute is located at 851 NJ-73 c, Marlton, NJ 08053, USA.
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